Shipping policy
Shipping Policy
Last Updated: September 13, 2026
At Pawty Closet, we’re dedicated to bringing you fun, practical, and adorable products for your furry friends. Because we work with trusted suppliers and fulfillment partners, your order may be shipped directly from different locations depending on the product.
Please read the following shipping policy to understand how your order is processed and delivered.
1. Order Processing Time
Orders are typically processed within 2–5 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when tracking is available.
Please note that orders placed during weekends, holidays, sales, or other high-volume periods may require additional processing time.
2. Shipping Times
Estimated delivery times vary depending on your location, the product ordered, and the shipping method available.
Typical delivery estimates are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–20 business days
- Europe: 8–18 business days
- Other International Locations: 10–25 business days
These are estimated delivery times, not guaranteed delivery dates.
Shipping delays may occasionally occur due to customs, weather, carrier delays, holidays, incorrect address information, or other circumstances outside of our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location, the products in your order, and the available shipping method.
From time to time, Pawty Closet may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking information when tracking is available.
Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.
If your tracking number does not show movement immediately, don't worry. Carrier systems can sometimes take a little time to update.
5. Multiple Items & Separate Shipments
If you order multiple products, your items may arrive in separate packages.
This can happen because products may be fulfilled from different warehouses or suppliers. You may therefore receive multiple tracking numbers and your items may arrive at different times.
You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless otherwise stated at checkout.
6. International Orders & Customs
For international orders, your package may be subject to customs duties, taxes, import fees, or other charges imposed by your country.
Any customs duties, taxes, or import fees that may apply are generally the responsibility of the customer.
Pawty Closet does not control customs procedures, and we cannot guarantee that your package will not be delayed by customs.
7. Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
If your order has not yet been shipped, we will do our best to update the address.
Once an order has been shipped, we may not be able to change the delivery address. If the package is returned to us or the supplier because of an incorrect address, additional shipping costs may be required to resend the order.
8. Lost, Stolen, or Damaged Packages
Pawty Closet is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen after delivery.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property and with household members or neighbors.
- Contacting your local delivery carrier.
- Checking whether the package was left in a secure location.
If your package arrives damaged, please contact us as soon as possible with your order information and photographs of the damaged package and product so we can review the issue and determine the appropriate solution.
9. Delayed Orders
While we work hard to ensure your order arrives as quickly as possible, Pawty Closet cannot guarantee delivery by a specific date unless a guaranteed shipping service is explicitly offered at checkout.
Delays may occur because of:
- Carrier disruptions
- Severe weather
- Customs processing
- Holidays and peak shopping periods
- Incorrect or incomplete addresses
- International shipping restrictions
- Other circumstances outside our control
If your package appears significantly delayed, please contact us and we'll do our best to help.
10. Pre-Orders & Out-of-Stock Items
If an item is listed as a pre-order or temporarily unavailable, the expected shipping timeframe will be communicated on the product page whenever possible.
If your order contains multiple products and one item requires additional processing time, your products may be shipped separately.
11. Contact Us
If you have questions about your order, shipping, or tracking information, we're happy to help.
Pawty Closet
📧 Email: pawtycloset@gmail.com
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
We appreciate your patience!
Every order is important to us, and we truly appreciate your support of Pawty Closet. We're committed to making your shopping experience as smooth as possible while bringing you products that help make life with your pets even more enjoyable. 🐾